FAQs

Shipping & Delivery

How much is the shipping/delivery fee?

We provide free shipping PAN India for all purchases made on our website.

What is the order delivery time?

The estimated delivery time is 7 working days, depending on the terms of our shipping/delivery partners.
If your order does not arrive within the specified duration, please contact our Customer Service Team at gamma.official.in@gmail.com.

Is it possible to change the address after placing an order?

We’re sorry, but it is not possible to change the address details once the order has been placed. Orders are shipped according to the registered address in our system. Please ensure your shipping address is correct before making the payment.

How can I be sure that my personal data will not be misused?

Do not accept the package if the outer packaging is tampered with, damaged, or not in good condition at the time of delivery.

How to update the delivery address?

Please follow these steps:

Click “Sign In” on the website’s top-right corner, enter your registered email and password, then click “Sign In”.
Click “Address Book” to update your personal information.
Choose “Change Billing Address” to update existing information or “Add New Address” to save a new delivery address.
You can also [Click here] to update your delivery address.

Returns & Refunds

Can I return the items I have purchased?

Yes, you can return items within 7 days from the date of delivery, as per our Return Policy.
To qualify for return:

Products must be unused, untampered, and in original condition, including labels and invoices.
The original packaging (box, polybags, stickers, ropes, etc.) must be intact and undamaged.
Products showing signs of use (stains, dirt, broken seams, etc.) or lacking QR codes/trademarks will not be accepted.

Use the outer shipping box for return shipment to avoid product damage.
Refunds are processed within 7–15 working days after quality verification.

Requests for returns due to color variations (lighting or screen effects) or change of mind are not accepted.
If you send a wrong or used product, two-way shipping charges will apply.

Contact: gamma.official.in@gmail.com to initiate a return request.

When can I make a product return request?

Return requests must be made within 7 days of receiving your order. Returned items must reach the designated return location.

How do I return my order?

Sign in to your account.
Select the order you want to return.
Choose a return reason.
Upload required images.
Submit your return request.

Before submitting:

Share clear images of the product.
Provide an unboxing video if requested.

What happens after sending a return request?

We verify product condition and images.
You’ll receive authorization or rejection via email.
Once authorized, the product will be picked up within 24–48 hours.

What are the conditions for refund?

Refunds are initiated within 24–48 hours after quality check.
Refunds are issued only if the product is unused, undamaged, and original.
Failed quality checks result in declined refunds; products are held for 45 days for pickup.
Refunds are made through the same payment method used during purchase.

How long does it take to process my refund?

Refunds are processed within 7–15 working days after the returned parcel reaches us.
Your bank may require an additional up to 5 working days to credit the amount.

What refund methods are available at weargamma.com?

Refunds are issued based on the original payment method:

Credit/Debit Card → Refund to card
Bank Transfer / COD → Refund via bank transfer
Cash refunds are not available.

What are the refund rules if a product return or order cannot be fulfilled?

Refunds will be processed according to the amount paid, excluding any e-voucher or discount coupon values.

How to avoid counterfeits?

Purchase only from our official website: weargamma.com
Avoid deals offering unusually high discounts.
Do not purchase products with tampered or resealed packaging.

Why was my return request cancelled?

Your return request may be cancelled if the product is used, damaged, tampered, or missing original tags/logos. In such cases, refunds are not eligible, and weargamma.com assumes no liability.

Orders

How can I track my order?

Once shipped, a tracking number will be emailed to you.
Registered users can log in to their account at weargamma.com to track orders and view account details.

My order didn’t arrive.

If your order doesn’t arrive on time, contact us at gamma.official.in@gmail.com.

How can I check my order history?

Registered users can log in to their account → My Account → My Orders to view order status and history.

I believe I’ve received a faulty or incorrect item.

Please email gamma.official.in@gmail.com with clear photos of the fault.
We’ll guide you through the return process promptly.

Note: Photos should clearly show the defect and the rest of the product.

How do I cancel my order?

Orders are processed quickly, but contact us immediately if you want to cancel.
If cancellation isn’t possible, you can still return the item within 7 days after receiving it.

What if my paid order cannot be fulfilled?

Refunds will be processed via the original payment method within 7–15 working days after confirmation.

Warranty & Claims

Warranty & Claims Policy

All products are covered under a 90-day brand warranty from the date of delivery.

If your product develops a manufacturing defect:

For products purchased on weargamma.com, email gamma.official.in@gmail.com.
For purchases from retail stores, visit the store where the item was purchased.
For marketplace purchases, email us at gamma.official.in@gmail.com.

Warranty covers:

Only manufacturing defects under normal use.

Warranty excludes:

Normal wear & tear, misuse, neglect, or accidents.
Color fading, induced tears, or damage due to improper care.
Shoe laces and accessories.
Products beyond the 90-day warranty period.

Payments

What payment methods are accepted?

We accept multiple secure payment options:

Visa, MasterCard, RuPay, American Express
UPI (Google Pay, Paytm, PhonePe, BHIM)
Credit/Debit Cards

I’m facing issues while making payment — what should I do?

Please ensure you’ve entered correct payment details and followed all steps correctly.
If issues persist, contact gamma.official.in@gmail.com and attach a screenshot of the issue.

My Account

Do I have to register as a member to shop on weargamma.com?

No, you can shop as a guest.
However, registration offers benefits like:

Faster checkout
Saving multiple addresses
Tracking order status
Viewing previous orders
Receiving exclusive newsletters and offers

How to register as a member?

Click “Register” on the website’s top-right corner.
Fill in your details and click “Create an Account.”
You’ll receive a confirmation email after successful registration.
You can also [Click here] to register.

How to update my account details?

Click “Sign In” and log in with your credentials.
Go to Account Information → make edits → click Save.
You can also [Click here] to update your account.

How to update my delivery address?

Click “Sign In” → log in with your email and password.
Go to Address Book → choose Change Billing Address or Add New Address.
You can also [Click here] to update your delivery address.

How do I reset my weargamma.com password?

Go to weargamma.com → click Login.
Click “Forgot Password?”
Enter your registered email.
Follow the password reset link sent to your inbox.
For assistance, email gamma.official.in@gmail.com.

Unsubscribing from Emails

How do I unsubscribe from Gamma emails?

We’re sorry to see you go! You can unsubscribe from our marketing emails at any time.

Option 1: Using the “Unsubscribe” link in emails

Click “Unsubscribe” at the bottom of any Gamma marketing email.
Uncheck the mailing lists you wish to stop receiving emails from.
Click “Apply Changes.”

Option 2: Through your weargamma.com account

Log in to your weargamma.com account.
Click “My Account.”
Select “Communication Preferences” from the left menu.
Uncheck the boxes next to the communications you no longer wish to receive.
Click “Apply Changes.”

Option 3: Via Customer Service
You can also email us at gamma.official.in@gmail.com for assistance with unsubscribing.

Note:
It may take up to one week for marketing emails to stop. However, you will still receive transactional emails related to your current or future weargamma.com orders.

Product Information

How do I clean my Gamma Sneakers?

Caution: Before cleaning, always test the cleaning method on a small, hidden area (like the tongue edge) to ensure the mild soap doesn’t affect color or material.

Cleaning Instructions:

Canvas:
Wipe gently using a damp cloth with lukewarm water and mild soap.
Do not machine wash or dry.
Leather / Synthetic:
Use a damp cloth with mild soap and lukewarm water.
Do not machine wash or dry.
Suede:
Brush away dirt using a suede brush only when dry.
Do not use water or apply direct heat.
Drying:
Air dry at room temperature.
Stuff shoes with paper to maintain shape and replace paper occasionally during drying.
Do not apply direct heat or machine dry under any circumstances.

Product Care:

A guide to protect your beloved sneakers

Use a dry or soft-bristled brush to gently remove loose dirt from the outsole, midsole, and upper parts of the shoe.
Combine warm water with a little mild detergent or gentle dish soap.
Apply a mild cleaning solution to a soft-bristled brush, toothbrush, or cloth.
Gently scrub the outsole and midsole, making sure to clean every section thoroughly.
Use a soft-bristled brush, toothbrush, or damp cloth to apply the mild solution and gently clean the uppers, taking care not to damage the material.
Air-dry the sneakers at room temperature.
Avoid contact with alcohol, oils, or acetone-based product.

Which countries are the products made in?

All Gamma products are manufactured in India.
Products are shipped based on current stock availability, and selection is made in random order.

The product I wanted is now out of stock. Will you be getting more?

Occasionally, our most popular items may sell out. If they’re part of our core range, they will be restocked soon — so we recommend checking back regularly.

Can I change the product size after ordering?

Size changes or order detail changes cannot be made once an order is placed.
Please double-check your size and order details before checkout.

If the size is incorrect, you can initiate a return request and place a new order for the correct size.

What warranties does Gamma have on its products?

Some Gamma products include written guarantees or warranties.
Please check the label, hang tag, or warranty card for specific details.

Defective/Flawed Products:
Gamma stands behind all its products. If you believe your product has a workmanship or material flaw:

For weargamma.com purchases:
Submit a return request online and include a note explaining the issue.
For products from retail stores or marketplaces:
Contact the store of purchase or email gamma.official.in@gmail.com for guidance.

Warranty claims are accepted only for manufacturing defects and do not cover normal wear, misuse, or neglect.

How can I verify authentic Gamma products?

Gamma is aware of counterfeit products and works actively to eliminate them.

To ensure authenticity:

Purchase only from the official website (weargamma.com) or authorized retailers.
Avoid websites or sellers offering unusually large discounts, early releases, or products unavailable elsewhere.
Do not buy items with tampered or resealed packaging.

Note:
Claims will not be accepted for counterfeit products purchased from unauthorized sources or third-party websites.
Buying from unverified sources is at your own risk.

When will my size be available again?

Found your favorite sneakers but they’re out of stock? Don’t worry!
We continuously restock popular products, though we don’t have a fixed restock schedule.

If the item has a “Notify Me” option, simply enter your email address to receive updates when your size is back in stock.